ASC to Exhibit Recording and WFO Solutions
at CONAREC in São Paulo, Brazil
Hoesbach/Germany, July 27, 2015 – ASC today announced it will exhibit at the Congresso Nacional das Relações Empresa-Cliente (CONAREC) on September 1-2, 2015, at Hotel Transamérica, São Paulo, Brazil, booth H. ASC will showcase the capabilities of its latest Communications Recording and Workforce Optimization (WFO) solutions for compliance, transaction verification and enhancement of customer experience.
CONAREC is the largest reference Congress in customer relations in the world. It brings together the most prominent companies and professionals in Brazil, as well as renowned personalities and journalists, to discuss customer relationships and best practices for sustainable business development.
Marco Mueller, Chief Operating Officer of ASC, said, “It is vital for us to participate at CONAREC because it attracts the top players in the customer relations industry and fosters new ideas through lively and professional discussions. We look forward to demonstrating our advanced Recording and WFO solutions because we know they enhance customer service and provide a competitive edge.”
Mr. Mueller went on to characterize the growth potential of the Latin American market, and especially Brazil, as virtually limitless. Exponential growth creates a special need for extended customer service and discovering new opportunities, one of the reasons why ASC maintains a strong local presence through a new subsidiary in São Paulo. Alexandre Martir manages the Brazil office and provides key insights on analytic tools and WFO.
Workforce optimization encompasses communications recording, quality monitoring, speech analytics, eLearning and workforce management. ASC’s neo Workforce Optimization suite provides the latest generation of WFO capabilities, and it has recently become available via the Cloud, letting the user choose only the functions needed without any risk of obsolescence.
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